Shipping Policy

At Wayfinder Shoe Shop, we’re dedicated to getting your adventure-ready footwear to you quickly and ensuring complete satisfaction with every purchase. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to certain Asian countries and remote regions.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal.

Returns & Exchanges

We stand behind our products just like we stand behind you on every trail, court, or city street. If your gear doesn’t meet your expectations, we’ll make it right with our simple return process.

Return Policy Details

• Timeframe: 15 days from receiving your order
• Condition: Items must be unworn, in original condition with all tags attached and in original packaging
• Proof of Purchase: Include your order confirmation or packing slip

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Sandals & Slides (due to direct foot contact)
• Any items marked as “Final Sale”

How to Return or Exchange

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

Step 2: Receive Your Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions.

Step 3: Package and Ship Your Return

Securely package your items including:

• The original product in its box
• All original packaging materials
• A copy of your order confirmation or packing slip
• The RMA number clearly visible on the outside of the package

Ship to:
Wayfinder Shoe Shop – Returns
2916 Owagner Lane
Seattle, WA 98101
United States

Step 4: Processing Your Return

Once received, we’ll inspect your return and process within 3-5 business days. You’ll receive email confirmation when completed.

Refund Information

• Timing: Processed within 3-5 business days after return approval. Credit to your account depends on payment method:
  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days
• Amount: Purchase price minus original shipping costs (unless return is due to our error)
• Method: Refunded to original payment method

Exchange Information

• Processing Time: 7-10 business days from receiving your return
• Availability: Subject to product availability. If unavailable, we’ll contact you about alternatives or issue a refund
• Shipping: We cover shipping costs for replacement items

Additional Information

Return Shipping Costs: Customers are responsible unless the return is due to our error (wrong item, defective product). We recommend using a trackable shipping service.

International Returns: Customers outside the U.S. are responsible for return shipping and customs fees. Mark packages as “Returned Goods” to avoid additional charges. Original shipping costs cannot be refunded.

Damaged/Defective Items: Contact us immediately at [email protected] with photos. We’ll arrange free return and expedited replacement/refund.