At Wayfinder Shoe Shop, we’re committed to ensuring your footwear fits your adventure perfectly. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process.

Adventure-Ready Guarantee

We stand behind our products just like we stand behind you on every trail, court, or city street. If your gear doesn’t meet your expectations, we’ll make it right.

Return & Exchange Policy

  • Timeframe: You may return or exchange items within 15 days of receiving your order.
  • Condition: Items must be unworn, in original condition, and in their original packaging with all tags attached.
  • Proof of Purchase: Please include your order confirmation or packing slip.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Sandals & Slides (due to direct foot contact)
  • Any items marked as “Final Sale”

How to Return or Exchange

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Wayfinder Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Product Name: [Product Name] – Size: [Size] – Reason for Return/Exchange: [Brief Explanation] – Preferred Resolution: [Refund/Exchange to Size XX] Please let me know the next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Your Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions.

Step 3: Package and Ship Your Return

Securely package your items including:

  • The original product in its box
  • All original packaging materials
  • A copy of your order confirmation or packing slip
  • The RMA number clearly visible on the outside of the package

Ship to:

Wayfinder Shoe Shop – Returns
2916 Owagner Lane
Seattle, WA 98101
United States

Step 4: Processing Your Return

Once we receive your return, we’ll inspect it and process within 3-5 business days. You’ll receive an email confirmation when your return is completed.

Refund Information

  • Timing: Refunds are processed within 3-5 business days after we receive and approve your return. The time it takes for the refund to appear in your account depends on your payment method:
    • Credit/Debit Cards: 5-10 business days
    • PayPal: 3-5 business days
  • Amount: You’ll receive a refund for the purchase price minus original shipping costs (unless the return is due to our error).
  • Original Payment Method: Refunds will be issued to the original payment method used for purchase.

Exchange Information

  • Processing Time: Exchanges typically take 7-10 business days from when we receive your return.
  • Availability: Exchanges are subject to product availability. If your requested size/style isn’t available, we’ll contact you to discuss alternatives or issue a refund.
  • Shipping: We’ll cover the shipping costs for your replacement item.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

International Returns

For customers outside the United States:

  • You are responsible for all return shipping costs and any applicable customs fees
  • Please mark the package as “Returned Goods” to avoid additional customs charges
  • We cannot refund original shipping costs for international orders

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and expedite your replacement or refund.

Questions?

Our customer service team is ready to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours.

Note: During peak seasons (holidays, major sales), return processing may take slightly longer. We appreciate your patience and understanding.