Welcome to Wayfinder Shoe Shop’s FAQ page! We’re here to help answer your questions about our products, shipping, returns, and more. As fellow adventurers, we understand the importance of having the right information before you embark on your next journey.
About Our Products
What types of shoes does Wayfinder Shoe Shop specialize in?
We specialize in high-performance footwear for active lifestyles, including Hiking Shoes, Trail Running Shoes, Pickleball Shoes, and comfortable Lifestyle Sneakers. We also offer Sandals & Slides for more casual adventures.
How do I choose the right size for my adventure shoes?
Our team of footwear experts is happy to provide sizing advice! We recommend reaching out to us at [email protected] before placing your order, especially if you’re between sizes or trying a new style for the first time.
Are your shoes suitable for extreme outdoor conditions?
Our hiking and trail running shoes are designed to handle rugged terrain, while our pickleball shoes offer court-specific support. Each product description includes details about intended use and conditions.
Shipping & Delivery
Where does Wayfinder Shoe Shop ship from?
All orders begin their journey at our Seattle headquarters, where our team carefully prepares each package with the same attention to detail we put into selecting our footwear collection.
What shipping options are available?
We offer two shipping methods:
- Standard Shipping: $12.95 via DHL or FedEx (10-15 days after shipping)
- Free Shipping: For orders over $50 via EMS (15-25 days after shipping)
All orders are processed within 1-2 business days.
Do you ship internationally?
Yes! We ship worldwide, though some remote areas and parts of Asia may be excluded. International orders may be subject to customs fees which vary by country.
How can I track my order?
Tracking information will be sent to your email once your order ships. If you haven’t received tracking details within 2 business days of ordering, please contact us at [email protected].
Returns & Exchanges
What is your return policy?
We stand behind every pair we ship. If your shoes don’t fit your adventure (or your feet), you can return them within 15 days of receipt for an exchange or refund. Returned items must be in unworn condition with original packaging.
How do I initiate a return?
Please email our team at [email protected] with your order number and reason for return. We’ll provide return instructions and address information.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
Payments & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All transactions are processed through encrypted channels for your protection.
Is my payment information secure?
Absolutely. Your payment security is important to us. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Contact & Support
How can I contact Wayfinder Shoe Shop?
Our customer service team is available via email at [email protected]. While we don’t offer phone support, we typically respond to emails within 24 hours on business days.
Where is your physical location?
Our headquarters is located at 2916 Owagner Lane, Seattle, US 98101. Please note this is our operational center and not a retail store open to the public.
Didn’t find the answer you were looking for? Our team of adventure-ready customer service experts is always happy to help. Email us at [email protected] and we’ll get back to you as quickly as we ship our shoes!